This Privacy Policy explains how ck365 collects, uses, stores, shares, and protects your personal information when you register and play on our platform. We take the privacy of Pakistani players seriously and handle all data with care, transparency, and purpose.
Six core privacy principles that govern how ck365 handles the personal data of every Pakistani player on our platform.
ck365 collects only the personal data it genuinely needs to operate your account, process PKR transactions, verify your identity, and fulfil its legal compliance obligations. We do not collect data beyond what each stated purpose requires.
All personal data stored by ck365 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised ck365 personnel on a strict need-to-know basis.
ck365 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your information is used solely to operate your ck365 account and fulfil the purposes described in this policy.
Every instance of personal data processing at ck365 rests on a lawful basis — your consent, the performance of a contract, a legal obligation, or a legitimate interest. We do not process your data without a clear and documented legal ground.
ck365 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. Inactive account data is reviewed periodically and deleted in line with our retention schedule.
Pakistani players have the right to access, correct, export, restrict, and delete their personal data held by ck365. These are not aspirational statements — they are enforceable rights that ck365 is committed to honouring within the timeframes set out in this policy.
This Privacy Policy is issued by ck365 ("ck365", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at ck365.one ("Platform"). ck365 acts as the data controller in respect of the personal data of registered players and visitors to the Platform.
This Policy applies to all personal data collected from or about you when you visit the ck365 website, register for a player account, make deposits and withdrawals in PKR, use any ck365 game or betting market — including cricket betting, live casino, slots, Go Rush, and Bingo Fishing — or otherwise interact with ck365 through any channel including live chat and email support.
Contact for Privacy Matters: If you have any questions, concerns, or requests relating to your personal data and this Privacy Policy, please contact the ck365 Data Protection team by emailing [email protected] with the subject line "Privacy Request". We aim to acknowledge all privacy enquiries within 3 business days.
This Privacy Policy should be read alongside the ck365 Terms & Conditions, which govern your use of the Platform overall. By creating a ck365 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.
ck365 collects personal data from you through several means: directly when you provide it to us during registration or support interactions, automatically when you use the Platform, and from third parties such as payment processors and identity verification providers.
Special Category Data: ck365 does not intentionally collect special category personal data (such as health data, political opinions, or biometric data) except where strictly required for responsible gaming assessments conducted in compliance with our licensing obligations.
The table below sets out the principal purposes for which ck365 uses your personal data, together with the corresponding legal basis under applicable data protection law.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating and managing your ck365 account | Registration & account data | Contract performance |
| Age & identity verification (KYC) | KYC documents, date of birth | Legal obligation |
| Processing PKR deposits & withdrawals | Financial transaction data | Contract performance |
| Anti-money laundering & fraud prevention | Financial, KYC & technical data | Legal obligation / legitimate interest |
| Providing game & betting services | Gaming & betting activity data | Contract performance |
| Responsible gaming monitoring | Gaming activity, limits & exclusion data | Legal obligation / legitimate interest |
| Customer support | Communications & account data | Contract performance |
| Platform security & fraud detection | Technical & usage data | Legitimate interest |
| Personalised bonus & promotional offers | Gaming activity & account data | Consent / legitimate interest |
| Regulatory reporting & record-keeping | Account, financial & KYC data | Legal obligation |
ck365 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players, except where strictly required by our responsible gaming or anti-fraud compliance programmes — in which case you have the right to request human review of any automated decision affecting your account.
ck365 processes personal data only where a valid legal basis exists under applicable data protection law. The four primary legal bases we rely on are:
ck365 does not sell your personal data. We share your data only in the circumstances described below, and only to the extent necessary for each purpose:
ck365 engages third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include:
ck365 will disclose personal data to regulatory authorities, law enforcement agencies, and courts where required to do so by applicable law, in response to a valid legal process, or in connection with our compliance obligations under our international gaming licence.
In the event that ck365 undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity. ck365 will notify affected players of any such transfer and the implications for their data as required by applicable law.
We do not share your data with: third-party advertisers, data brokers, marketing agencies, social media companies for advertising purposes, or any other commercial third party for their own independent use. Your ck365 data is not and will not be monetised in this way.
ck365 uses cookies and similar tracking technologies to operate and improve the Platform. A "cookie" is a small text file placed on your device when you visit a website. ck365 uses the following categories of cookies:
You can manage your cookie preferences through your browser settings. However, disabling strictly necessary cookies will prevent the ck365 platform from functioning correctly and you may not be able to log in, make deposits, or play games.
ck365 retains personal data for the periods set out below, after which data is securely deleted or anonymised in accordance with our data retention procedures:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | 5 years after account closure | Regulatory & AML compliance |
| KYC & identity documents | 5 years after account closure | Anti-money laundering law |
| Financial transaction records | 7 years after transaction date | Financial regulatory obligations |
| Gaming & betting activity | 3 years after account closure | Dispute resolution & compliance |
| Support communications | 3 years after resolution | Quality assurance & dispute evidence |
| Technical & usage data (logs) | 12 months on a rolling basis | Security & fraud detection |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming compliance |
Where ck365 is required by law to retain data beyond the periods set out above, we will do so and will inform you of the extended retention period and its legal basis where practicable.
Subject to applicable data protection law, Pakistani players whose personal data is held by ck365 have the following rights. ck365 will respond to all valid rights requests within 30 days of receipt. In complex cases, this period may be extended by up to a further 60 days, in which case we will notify you of the extension and its reason.
You may request a copy of all personal data ck365 holds about you, together with information about how it is used and with whom it is shared.
You may request that inaccurate or incomplete personal data held by ck365 be corrected or completed without undue delay.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal retention obligations.
You may request that ck365 restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
You may request a machine-readable copy of the personal data you have provided to ck365, for the purpose of transferring it to another service provider.
You may object to processing based on legitimate interests or for direct marketing purposes. ck365 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, please contact the ck365 Data Protection team at [email protected] with the subject line "Privacy Request". You may be asked to verify your identity before your request is processed. ck365 will not charge a fee for standard rights requests.
ck365 operates with infrastructure partners located in multiple countries. As a result, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, ck365 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection principles.
Safeguards used for international transfers include contractual data processing agreements with service providers that incorporate standard data protection clauses, and ck365's own internal data governance policies which apply globally to all entities processing ck365 player data.
The ck365 Platform is strictly for adults aged 21 years and over. ck365 does not knowingly collect, process, or store personal data relating to persons under the age of 21. If you are a parent or guardian and you believe that your child has accessed the ck365 platform or provided personal information to ck365, please contact us immediately at [email protected].
Upon receiving a credible notification of this nature, ck365 will take prompt action to verify the situation, close the relevant account, and delete any associated personal data of the minor to the extent permitted by our legal obligations.
Parental Controls: ck365 strongly recommends that parents and guardians use internet filtering and parental control software to prevent minors from accessing online gambling platforms. Keeping your own ck365 login credentials confidential is an important step in preventing underage access from within your household.
ck365 implements a layered security programme designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
Despite these measures, no transmission over the internet or electronic storage system is completely secure. While ck365 takes every reasonable precaution to protect your data, we cannot guarantee absolute security. We encourage you to maintain the confidentiality of your ck365 login credentials and to notify us immediately if you suspect any unauthorised access to your account.
ck365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the ck365 platform's features and services. The "Last updated" date at the top of this Policy reflects the date of the most recent revision.
Where a material change is made to this Privacy Policy — particularly where it affects how we use your personal data or your rights in relation to it — ck365 will notify registered players by email and via a prominent notice on the ck365 Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Continued use of the ck365 Platform following notification of any change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to a material change, you have the right to close your ck365 account and request deletion of your personal data, subject to any legal retention obligations.
Questions about this Policy? Contact our Data Protection team: [email protected] — subject line "Privacy Request". We respond to all privacy enquiries within 3 business days.
The ck365 Privacy Policy is part of a suite of documents that together govern your relationship with us. The two below are particularly relevant.
The master agreement governing your use of the ck365 Platform — covering accounts, deposits, withdrawals, bonuses, games, and fair play rules.
Our commitment to safe play — including self-exclusion tools, deposit limits, session controls, and support resources for Pakistani players who need help.
Quick answers to common questions about ck365 accounts, PKR payments, games, bonuses, and your data rights as a Pakistani player.
Thousands of Pakistani players from Karachi, Lahore, Faisalabad, and Islamabad trust ck365 with their data — and their PKR.
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